q8880 runs an online casino and sports betting service for players in Bangladesh. This page explains what personal data we hold, why we hold it, who can see it, and how you can ask us to change or remove it. It covers the website and the Android app.
Opening a q8880 account
Signing up asks for very little. A mobile number and a password are enough to open the account, and everything else is requested at the moment we actually need it, not in one long form at the door.
Details you type in yourself
Your name, date of birth, mobile number, and the wallet or bank account you will use for bKash, Nagad, Rocket, Upay or a bank transfer. We also keep the language you choose and the way you prefer to hear from us about your account.
When you contact 24/7 Live Chat, the conversation is saved with your account so the next agent can read the thread instead of asking you to explain the problem again from the start.
Records that build up as you play
Every deposit, withdrawal, bet and bonus claim is written into your account history with a timestamp in Bangladesh time (UTC+06). Game rounds are logged too, together with the provider behind them and the stake, which is how a disputed result gets checked later.
How bKash and Nagad payments are recorded
Mobile wallet payments are settled by the wallet operator, not inside q8880. We receive a confirmation that carries the amount, a transaction reference and the sending number. Your wallet PIN and your wallet balance are never visible to us.
A deposit normally lands in about 6 minutes and a withdrawal in about 32 minutes, though both depend on the operator's queue at the time. The minimum deposit is ৳150, the minimum withdrawal is ৳1,400, and a Standard account can withdraw up to ৳30,000 in a day.
We do not store card numbers. For a bank transfer we keep the reference number and the account holder name, and that name has to match the identity you have already verified with us.
Who inside q8880 can see your file
Access follows the job. Support agents can open your account status, chat history and recent transactions. The payments team sees deposit and withdrawal records. Neither group can read your password, which is stored only as a one-way hash.
Documents sent for verification, such as a National ID card, passport or driving licence, are handled by the compliance team alone. That review usually finishes within 12 hours and has to be complete before your first withdrawal is released.
Outside the company, data moves in narrow slices. A game provider receives an ID number for the round, a wallet operator receives what it needs to settle a payment, and authorities receive records when a lawful request is served. We do not sell personal data to anyone.
Cookies and the data your browser sends
Session cookies keep you signed in; without them every page would ask for your password again. A few more remember your language and the last lobby category you opened. Blocking cookies in your browser will simply sign you out as you move around.
Our servers log IP address, device type, operating system and browser version. On the Android app, version 3.1.15 (58 MB, Android 6.0 and up), crash reports are attached as well so a broken screen can be reproduced and fixed.
We do not use cookies to follow you onto other websites, and we do not build advertising profiles from your play.
Record keeping and deletion timelines
A record is kept while there is a reason to keep it: an open account, an unsettled payment, a running bonus, or a legal duty. The table shows what that looks like in practice.
| Record | How long we keep it | Why it is held |
|---|---|---|
| Account details | While the account is open, then archived after closure | To reopen a case or answer a dispute |
| Deposit and withdrawal entries | Kept alongside the account while it stays open | To trace a missing bKash or Nagad payment |
| Verification documents | Held during the account's life, then restricted to compliance | Proof that identity was checked once |
| Chat transcripts | Stored with the account | So the next agent can follow the thread |
| Session and device logs | Short-lived, rolled over automatically | Security and fraud checks |
Your rights, and how to use them
You can ask for a copy of what we hold, correct a wrong phone number or spelling, or stop marketing messages. Send the request from the account in question through Live Chat, so we can confirm who is asking without demanding fresh documents.
- A copy request is prepared once your identity is confirmed.
- If a correction touches a payment record, the wallet operator may have to update their side first.
- You can switch off bonus and promotion messages in settings and still receive notices about withdrawals and verification.
Closing an account, and what stays behind
Ask Live Chat to close the account and marketing stops immediately. Payment and verification records remain for the periods shown above, because they answer questions about money that has already moved. After that the record is deleted, or trimmed to a figure with no name attached.
Self-exclusion is a different request from closure. It blocks deposits and play at once, it is applied before anything else is considered, and it stays in place until the period you chose has run out.
Questions players send us about privacy
Do I need my National ID before I can deposit?
Can I close my account and come back later?
Who reads my chat messages?
Does my data leave Bangladesh?
For the rules that sit behind this page, read our terms and conditions. Ready to open an account? The register page takes a mobile number and a password.