Read this once and you can send a cash out, clear the identity check with the right document, and know when the money reaches bKash or your bank account.
A withdrawal is a request, not an instant transfer. You fill one short form, our payout team checks it against your profile, and then the money moves. The form itself takes about a minute.
Log in with your mobile number or username, then tap the wallet icon in the top bar. If your session has expired, sign in from the q8880 login page first and the cashier opens on the same screen.
Pick bKash, Nagad, Rocket, Upay or bank transfer. The wallet number or bank account has to be registered in your own name, because the team matches it against your profile and the document you sent for KYC.
The smallest request is ৳1,400 and the daily ceiling on the Classic tier is ৳30,000. Bonus money stays locked until you finish the 10× wagering that came with it, so check the bonus balance before you type a figure.
Most payouts land in around 32 minutes. Your very first one can take up to 1 hour while the KYC review finishes. Keep the request screen open until the status square turns green and a reference number appears.
Tap confirm once. Two taps create two requests, and the second one stays frozen until the first one closes, which makes the whole payout look slower than it really is.
The two amounts people mix up are the minimum request and the daily ceiling. You cannot send ৳500 and hope it goes through, and you cannot send ৳45,000 in a single day on the entry tier no matter how large your balance is. Both rules sit on the request form, so read the grey text under the amount box before you confirm.
Timing has two parts. The review on our side is the short part. The receiving wallet or bank adds its own processing, which is why a bKash payout at 11pm can sit a little longer than one at midday. Deposits move the other way in about 6 minutes, so topping up to reach the minimum is quick.
Anything you won from a bonus is withdrawable only after the 10× wagering is complete. Cashback is different: the daily cashback of 1.0% is credited as balance and follows the same withdrawal rules as the rest of your money.
KYC is the identity check that runs before your first withdrawal. It happens once. Send a clear photo of one document, wait for the review, and later requests pass without anyone asking you for papers again. The review takes up to 12 hours, so upload the same day you open the account rather than the night you want to cash out.
| Document | What to send | Good to know |
|---|---|---|
| National ID card (NID) | Front and back in one or two photos | The usual choice for players in Bangladesh |
| Passport | The photo page, all four corners visible | Useful if your NID photo is worn or faded |
| Driving licence | Both sides, with the number readable | Accepted when the address matches your profile |
Your document is used to confirm that the person sending the payout request is the account holder. It is stored with the account record, not shown anywhere on your profile, and it is never used for marketing. If a photo is unreadable, the reviewer closes the request and asks for a new one rather than guessing, which is why a sharp image saves you a day.
Support runs 24/7 live chat. If the review passes the 12-hour mark and your status square has not changed, send the reference number from your request screen and the team can check where the file is sitting.
Your balance drops the moment a request is created, but that does not mean the money has left. The request sits in three states: waiting, in review, and paid. The square beside the request tells you which one you are in, and only the paid state means the wallet or bank has it.
Keep the reference number. It is the only thing support needs when something looks stuck, and it saves you describing the amount and the time from memory. On mobile, take a screenshot of the paid screen until the SMS from bKash or your bank arrives.
If a request is cancelled, the full amount returns to your balance automatically. Nothing is lost. You can then correct the reason shown in the note and send it again, usually the same evening.
Deposits clear in about 6 minutes and withdrawals in about 32 minutes across the five methods below. The minimum deposit is ৳150, low enough to top up to the ৳1,400 withdrawal minimum without leaving a large amount sitting in the account.
Withdraw to the method you paid in with where you can. It keeps the name and number on both sides identical, which is the single check that holds up the most requests. If you deposited by bKash and want the payout to your bank, expect the reviewer to ask for a short confirmation first.
Most held requests come down to one of six things. None of them are permanent, and five of them you can fix yourself before you contact anyone.
| What happened | What to do |
|---|---|
| Wallet or bank account is in a family member's name | Send the request to an account in your own name. The payout team cannot release money to a third party. |
| Bonus still locked | Finish the 10× wagering on the bonus first, then send the request again. |
| Amount above the daily ceiling | ৳30,000 is the Classic limit in one day. Split it over two days or move up a VIP tier. |
| Amount under the minimum | Requests below ৳1,400 are not processed. Leave the balance to build or add a small deposit. |
| KYC not started | Upload your NID from the cashier. Review takes up to 12 hours from a readable photo. |
| Two requests open at once | Wait for the first to close. A duplicate freezes the amount until it is cancelled. |
If none of these match your situation, open live chat with the reference number and the amount. Support answers around the clock and can see exactly which step your request is sitting on.
Your tier is set by how much you turn over in a month, and the daily withdrawal ceiling rises with it. Cashback moves too, from 1.0% on Classic to 2.25% on Infinity. Nothing here needs an application, the level updates on its own.
| Tier | Monthly turnover | Cashback | Daily withdrawal | Birthday bonus |
|---|---|---|---|---|
| Classic | ৳0 | 1.0% | ৳30,000 | ৳0 |
| Plus | ৳30,000 | 1.25% | ৳44,000 | ৳600 |
| Prime | ৳110,000 | 1.5% | ৳65,000 | ৳1,800 |
| Elite | ৳410,000 | 1.75% | ৳97,000 | ৳5,300 |
| Signature | ৳1,500,000 | 2.0% | ৳140,000 | ৳16,000 |
| Infinity | ৳5,600,000 | 2.25% | ৳210,000 | ৳46,000 |
If you are close to the next level and planning a large cash out, it is worth checking the turnover column first. Reaching the next tier can release a ceiling you would otherwise hit mid-week.
Register with your mobile number, deposit from ৳150 and upload your NID the same day. By the time you want to cash out, the 12-hour review is already behind you and the ৳1,400 minimum is within reach.
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